Privacy Policy

1. Introduction

John Stewart Adams, Sales Representative with Chestnut Park Real Estate Limited, Brokerage (“John,” “we,” “us” or “our”), respects your privacy and is committed to protecting the personal information collected through soldwithadams.com (the “Website”).

This Privacy Policy explains what information we collect, why we collect it, how it may be used and disclosed, and the choices available to you. By using the Website or voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy.

2. Accountability

John Stewart Adams is responsible for personal information collected through the Website and acts in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable.

Questions, requests or concerns about privacy may be directed to:

3. Information We Collect

Depending on how you use the Website, we may collect:

• your name, email address, telephone number and preferred method of contact;
• details you provide about buying, selling or renting real estate;
• property information provided through a home-evaluation request;
• home-search preferences, including location, price range, property type and desired features;
• appointment details and information submitted through booking forms;
• newsletter preferences and records of your consent;
• messages submitted through contact forms, website chat or an AI-assisted chatbot;
• communications and other information you voluntarily provide;
• device and technical information, such as IP address, browser type, operating system, referring pages and approximate location;
• Website activity, such as pages viewed, links clicked, forms started or completed, and the date and time of visits; and
• information collected through cookies, pixels and similar technologies.

Please do not submit confidential financial information, banking information, government identification numbers or other highly sensitive information through ordinary Website forms or chat.

4. How We Collect Information

We may collect personal information:

• directly from you when you complete a form, request a home evaluation, request property information, book a call, subscribe to communications, use Website chat or contact us;
• automatically through cookies, analytics tools, advertising pixels and similar technologies;
• through the property-search or listing services available on the Website;
• from service providers acting on our behalf; and
• from other sources when permitted by law or with your consent.

5. How We Use Information

We may use personal information to:

• respond to inquiries and provide requested information;
• communicate with you about buying, selling, leasing or renting real estate;
• arrange appointments and follow up on requested services;
• provide property-search results, listing alerts or home-evaluation assistance;
• operate, secure, maintain and improve the Website;
• understand Website traffic and how visitors use the Website;
• personalize Website content and advertising;
• operate website chat and provide automated or AI-assisted responses;
• send newsletters, market updates and promotional communications when we have the consent or other lawful authority required to do so;
• maintain business records and records of consent;
• detect misuse, fraud, technical problems or security incidents;
• comply with legal, regulatory, brokerage and professional obligations; and
• establish, exercise or defend legal claims.

Submitting a service inquiry permits us to respond to that inquiry. It does not automatically subscribe you to unrelated ongoing marketing communications.

6. Consent and Marketing Communications

We obtain consent in a manner appropriate to the sensitivity of the information and the purpose for which it is collected.

Where required, we will obtain separate consent before sending newsletters or other commercial electronic messages. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe link in an email, following the instructions in a text message, or contacting john@soldwithadams.com.

Withdrawing marketing consent will not prevent us from responding to an active request, completing a transaction or sending non-promotional communications that are permitted or required by law.

7. Cookies, Analytics and Advertising

The Website may use cookies and similar technologies to remember preferences, provide Website functionality, measure traffic, understand how visitors use the Website and support advertising.

These technologies may include:

• Google Analytics and related Google services;
• Meta Pixel and related Meta advertising services;
• cookies used by forms, calendars, chat tools and customer-relationship management systems;
• cookies used by embedded maps, videos and property-listing services; and
• other essential security and performance technologies.

Google, Meta and other providers may collect device information and information about your activity on the Website. Depending on your browser settings, account settings and the consent choices offered on the Website, these providers may combine this information with information collected through other websites or services.

You may adjust your browser to block or delete cookies. Blocking cookies may prevent some Website features from functioning correctly. Where the Website presents cookie choices, you may use those controls to accept or reject non-essential technologies.

8. Website Chat and AI-Assisted Features

If you use Website chat or an AI-assisted chatbot, the messages and contact information you submit may be recorded, analyzed and processed to respond to your questions, improve service and permit follow-up when requested.

Automated responses may be incomplete or inaccurate and are provided for general informational purposes only. They do not constitute legal, financial, mortgage, appraisal or real estate advice. Do not rely on an automated response when making a real estate or financial decision without speaking directly with a qualified professional.

9. Service Providers and Disclosures

We do not sell personal information.

We may provide personal information to service providers that perform functions on our behalf, including:

• Website hosting and security providers;
• customer-relationship management, form and automation providers, including GoHighLevel and LeadConnector;
• calendar, email, telephone and text-messaging providers;
• analytics and advertising providers, including Google and Meta;
• website-chat and AI technology providers;
• property-listing and real estate data providers;
• embedded map and video providers;
• professional advisers, insurers and technology support providers; and
• Chestnut Park Real Estate Limited, Brokerage, where appropriate for brokerage services, supervision, recordkeeping or compliance.

These parties may use information only for the services they provide, subject to their own legal obligations and contractual terms.

We may also disclose information where required or permitted by law, to respond to lawful requests, to protect rights or safety, in connection with a business reorganization, or with your consent.

10. Processing Outside Canada

Some service providers may process or store information outside Ontario or Canada, including in the United States. Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

11. Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet legal, regulatory, brokerage, insurance and legitimate business requirements. Retention periods vary depending on the nature of the information and the reason it was collected.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it.

12. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. However, no website, email, text message, chat system or Internet transmission can be guaranteed to be completely secure.

13. Access and Correction

You may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected. You may also ask questions about how your information has been used or disclosed.

Requests should be sent to john@soldwithadams.com. We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal personal information about another individual or information protected by legal privilege.

14. Third-Party Websites and Embedded Content

The Website may contain links to or content from third parties, including property-listing services, maps, videos, social networks and booking tools. Those services may collect information directly from you and are governed by their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party services.

15. Children

The Website is intended for people who are old enough to enter into real estate-related transactions or make inquiries with the involvement of a parent or guardian. We do not knowingly use the Website to collect personal information from children for marketing purposes.

16. Privacy Complaints

If you have a privacy concern, please contact John using the information above. We will review and respond to the concern within a reasonable time.

You may also have the right to contact the Office of the Privacy Commissioner of Canada:

17. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Website, services, technology or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.